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SHOPPING

  • DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
    • Yes you do need to create an account to shop at OSO Sexy, but it’s simple to do and allows you to place orders without you having to fill in your details each time you shop with us. You can create an account now by clicking here or you can start shopping straight away and set up your account when you check out.
  • DO YOU HAVE A SIZE GUIDE?
    • Yes – you can check out our size guide for further information. The size guide displayed on the OSO Sexy site is American sizes.
  • HOW DO I SIGN UP FOR THE NEWSLETTER?
    • You can sign up to the OSO Sexy newsletter by setting up an account. Or you can enter your email address in the newsletter box at the top of the site and click on submit.
  • WHEN WILL I BE CHARGED?
    • If your card has been authorized, payment will be taken immediately. You will receive an email confirming your order has been successful. In the event that your card has not been authorized for payment, payment will not be taken and we will email you to let you know why your bank card or issuer couldn’t authorize payment.
  • HOW DO I CHANGE DETAILS ON MY ACCOUNT?
    • You can change your details by clicking on ‘Log In’ on the top right hand corner of the site. Enter your details and you will land on your own account page where you can click on ‘Edit your details’ on the left hand menu.
  • CAN I AMEND OR CANCEL MY ORDER?
    • Unfortunately we’re unable to change any part of your order once the order has been processed. You would have to wait to return item(s), instructions will be included on your dispatch note or you can visit the FAQ section on our website for details.

PAYMENTS

  • WHAT ARE THE METHODS OF PAYMENT?
    • At this time, we only accept payments via PayPal. PayPal accepts Visa, MasterCard, Discover, or American Express.
  • IS MY PAYMENT INFORMATION SAFE?
    • Security is very important to us at OSO Sexy and our site contains its own encryption software to ensure your information is always safe. All transaction information passed between our site and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sage pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
    • Once on the Sage Pay systems, all sensitive data is secured using the same internationally recogniZed 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.
    • Sage Pay have multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with. No individuals within Sage Pay are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.

CONTACT

  • THE CUSTOMER CARE TEAM
    • You may contact the Customer Care Team via email at support@ososexymag.com. Please expect a full response within 24 hours.
  • I AM A SUPPLIER

RETURNS & REFUNDS

CLOTHING

  • RETURN POLICY
    • You can return any unwanted item to us for a refund up to 14 days after purchase; provided it is in its original and unused condition with tags included and you the consumer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments.
    • Please note that we cannot offer refunds on garments or swimwear if the hygiene seal has been removed for health and hygiene reasons.
    • We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept Shipping, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honor our obligations to you in full and will not constitute any unlawful action against the goods.
  • HOW DO I RETURN AN EXISTING ITEM?
    • We understand that occasionally the items you order from us might not be 100% what you were looking for and you may want to return these. Please follow the steps below to ensure you return is received and processed swiftly.
      • 1. Please complete the return section on the Shipping note received with your order advising us of the reason for your return using the codes stated. Don’t worry if you have misplaced the Shipping note, simply add a note advising of your name, address, email address and order number.
      • 2. Repack the item in the same condition as it was received, including tags.
      • 3. For all USA & Canada returns, please return your parcel to: 2560 E SUNSET RD STE 110 LAS VEGAS, NV 89120.
      • 4. Depending on the Shipping service selected take your parcel to the relevant service provider.
      • 5. Don’t forget to obtain and keep your certificate of postage as this will act as your proof of Shipping in case your return gets lost on its way back to us.
  • I HAVE BEEN REFUNDED THE IN CORRECT AMOUNT
    • Please contact our Customer Care Team with your full name and order number so we can deal with your query.
  • I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED
    • This will depend on what service you choose to send your returned goods back by. We will notify you when your item has been received and refund approved – this may take up to 10 working days.
  • HAVE YOU RECEIVED MY RETURNED GOODS?
    • Please contact our Customer Care Team with your full name and order number so we can deal with your query.
  • AM I STILL ABLE TO RETURN MY ITEM IF THERE IS MAKE-UP OR FAKE TAN AROUND THE NECK LINE AND ETC?
    • Any unwanted items must be returned to OSO Sexy in a saleable condition. Unfortunately any returns which are found to have make-up stains on the garment cannot be refunded.
  • I HAVE RECEIVED A FAULTY ITEM
    • We’re sorry that there is a fault with an item you have received; please contact our Customer Care Team with your full name, order number, description and photograph of the fault. We aim to resolve any issues with faulty items as soon as we can within office hours but we need you to inform us of any faults as soon as you discover them so that we can resolve the issue for you.
  • I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER
    • We’re sorry that you have received an incorrect item, please contact our Customer Care Team with full details including your name, order number and a brief description of the incorrect item and we will get back to you as soon as possible within office hours.
  • HOW LONG WILL IT TAKE FOR A RETURN TO BE PROCESSED?
    • The whole process can take up to 14 days. You will be notified at each step of the way. Upon receipt of your return, we will send email notification to advise this has been received. You will then receive a separate email confirmation when a refund has been processed, Please be advised it can take between 3-5 working days for this to be authorized by your bank and to appear in your account.
  • WHERE IS MY REFUND FROM MY RETURN?
    • In the unlikely event that you haven’t received an email to advise we have processed your refund within 14 days of returning your item(s). Please contact our customer care team at support@ososexymag.com quoting your order number, name, and a brief description of the items of which you have returned.

CANVAS

  • WHAT IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE?
    • If you receive a defective or damaged canvas, please let us know and we’ll make sure to fix the problem as quickly as possible.
    • Please follow these steps below and one of our representatives will quickly ship out a replacement.
      • 1. Take a digital photo of the damaged canvas, and include a digital photo of the box if it is damaged as well
      • 2. Email the photos to support@ososexymag.com. Make sure to include the full name on the order, address it was shipped to, invoice number, item name, and a brief description of the damage.
      • 3. A representative will respond to your email within 1-2 business days to inform you the status of processing your return.
      • If the damage or quality issue is not visible in the photo, we may request that you provide additional information or return the item before the replacement can be processed.
  • HOW LONG DO I HAVE TO RETURN THE CANVAS?
    • If you are in need of a replacement due to the canvas being damaged or if you are unsatisfied with it, you have 14 days from the date of shipment, to contact us via email at support@ososexymag.com.
  • WHAT IF I AM NOT HAPPY WITH MY CANVAS?
    • If you aren’t satisfied with your custom canvas, we are more than happy to work with you to make your order perfect!

MAGAZINE

  • PRINTED BOOKS
    • On the off chance your printed book arrives damaged, with a material manufacturing defect, or a material defect in workmanship, contact our Customer Care Team within 14 days of receipt and we will work with you to secure a replacement copy if necessary. Please note that each printed book you order from us is individually made by one of OSO Sexy’s professional book-printing partners. There may be minor differences across different prints of the same books and/or across books printed by our different book-printing partners, including, but not limited to, slight variances in color fidelity and binding type. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.
  •  EBOOKS
    • OSO Sexy ebooks are not subject to the above Cancellation Policy or the Return Policy for printed books. OSO Sexy does not provide the ability for Users to cancel orders or obtain refunds for, or to receive replacements of, ebooks.

SHIPPING

CLOTHING

  • HOW MUCH IS SHIPPING TO USA AND CANADA?
    • Standard shipping – $3.99 or FREE when you spend $65.00.
      • Your parcel will arrive within 5 – 10 days (excluding weekends and public holidays) after you place your order.
    • Express shipping – $9.99
      • Your parcel will arrive within 4 days (excluding weekends and public holidays) after you place your order. You will be informed of a tacking number so you can see its progress. A signature may be required on receipt of the parcel. USA orders under $200 US dollars will be shipped DDP (Delivery Duty Paid) this means all relevant import duties and taxes will be included in the product price and the customer should not be subject to further costs.
  • HAS MY ORDER BEEN SHIPPED OUT YET?
    • When your order has been shipped you will receive a confirmation e-mail directly to your inbox.
  • AN ITEM IS MISSING FROM MY ORDER
    • If you receive the wrong item or something is missing from your order then please contact our Customer Care Team and we will email you with a free returns label to return the item and dispatch the correct item (stock willing) for you on a next day service.
  • UNDELIVERED PARCELS
    • Should a parcel be returned to us undelivered, OSO Sexy will inform you of this via email and process a refund, deducting the shipping costs. You will then be notified to advise when the refund has processed.
  • WHICH COURIERS DO YOU USE?
    • We use a variety of different couriers depending on the Shipping destination.
  • MY TRACKING SHOWS SHIPPED BUT I HAVE NOT RECEIVED MY ORDER
    • Please contact our Customer Care Team with your full name, order number, and the tracking numbers so we can deal with your query.
  • DO YOU SHIP TO WORK ADDRESSES?
    • We can ship to your home address or your place of employment. If you would like your delivery to reach you at work, please be sure someone will be there to take receipt of the item(s).
  • DO YOU SHIP TO BFPO?
    • Currently we do not offer a Shipping service to BFPO addresses. We apologize for any inconvenience this may cause.
  • DO YOU SHIP TO PO BOX ADDRESSES?
    • Currently we do not offer a delivery service to a PO Box address. We apologize for any inconvenience this may cause.
  • WHAT IF I AM NOT HOME TO RECEIVE MY ORDER?
    • If you are not at home to take receipt of your order the parcel can be left in a safe place or left with a neighbor. However, any instructions left for the driver are only requests and are not guaranteed.
  • IF MY PARCEL IS LOST WILL I GET REIMBURSED?
    • If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel. Once we can confirm this, we can re-dispatch your order (stock willing).
  • WHAT TIME CAN I EXPECT MY DELIVERY?
    • Couriers do their utmost to ship between 8:00 am – 6:00pm. However, on occasion they may ship outside these hours.

CANVAS

  • WHAT IF I NEED TO CHANGE THE SHIPMENT ADDRESS?
    • Please contact us as soon as possible via email at support@ososexymag.com with your new shipping address. Make sure to include full name on the order, original address on the order, invoice number, item name and the new address you would like the canvas shipped to. If the order has not been shipped out yet, we can update the shipping address. If your order is in the final stages of shipment, we may not be able to update the shipping address.
  • WILL MY ORDER SHIP IN ONE BIG BOX OR IN MULTIPLE PIECES?
    • We ship using FedEx.  Our domestic orders are typically shipped via FedEx SmartPost or FedEx Ground, depending on the size of the canvas.  If you have a PO Box please provide the PO BOX number as well as the street address to insure that there will be no issues delivering your package.  If the USPS does not deliver to your address at all please inform us this at the time of your order.  Extremely Large canvases that are considered oversized ship via FedEx Freight.  FedEx Freight does require an appointment for delivery, which FedEx will coordinate with the recipient.
    • International customers please note:  We cannot deliver to a PO Box for international orders.  We require a physical address that FedEx will deliver to.
  • HOW MUCH DOES SHIPPING COST?
    • We offer a flat rate shipping fee on all orders. For international deliveries, all VAT and customs will be included in the price of your canvas.

MAGAZINE

  • HOW DO I SHIP TO A P.O. BOX?
    • If you are shipping to a post office box you must select the “This is a PO Box” field at checkout. (You may need to edit an existing shipping address to see this option). Your order will then be delivered via the local postal service.  If you select this option and your address isn’t a PO box, that’s OK–the item will still be delivered. It will simply arrive via your postal service rather than Fedex.(*A note to our international users: a PO box/postbox is a locked, rented container from which the recipient can remove mail and is usually located within a postal office. It is not the mailing box of your house or flat.
  • TURNAROUND TIME
    • Your magazine will arrive in 7 to 11 business days.
  • HOW MUCH DOES SHIPPING COST?
    • Standard shipping – $ 5.99 or FREE when you spend $150.00.
    • Express shipping – $9.99
      • Your parcel will arrive within 4 days (excluding weekends and public holidays) after you place your order. You will be informed of a tacking number so you can see its progress. A signature may be required on receipt of the parcel. USA orders under $200 US dollars will be shipped DDP (Delivery Duty Paid) this means all relevant import duties and taxes will be included in the product price and the customer should not be subject to further costs.